Privacy Policy
Effective Date: June 13, 2026
Last Updated: June 13, 2026
1.Introduction
El Shanzlizih Clinic, operated by DRMO ("we," "us," "our," or "Company"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, El Shanzlizih Clinic (the "App"). The App is a patient booking and loyalty/rewards platform that lets you schedule appointments, earn and redeem points, and receive offers from the clinic. Please read this Privacy Policy carefully. If you do not agree with its terms, please do not use the App.
2.Information We Collect
2.1 Information You Provide
- —Account information: Your name and phone number, used to create and access your account.
- —Authentication: We verify your identity using a one-time password (OTP) sent via WhatsApp to the phone number you provide.
- —Booking information: Appointments you schedule, services selected, preferred dates/times, and related notes.
- —Loyalty activity: Points earned, rewards redeemed, referrals, and related transaction history within the App.
2.2 Information Collected Automatically
Device Information
- Device type and operating system
- App version and build number
- Anonymized device identifiers
- Crash logs and diagnostic data
Usage Information
- Features used and frequency
- Session duration
- Navigation patterns within the App
2.3 Health-Related Information
The App is used to book clinic appointments and services. Any service or appointment details you enter may indicate the type of care you are seeking. We treat this information as confidential and use it only to provide and manage your bookings with the clinic. We do not use it for advertising or share it for marketing purposes.
3.How We Use Your Information
- —Provide the service: Create your account, verify your identity, manage your bookings, and operate the loyalty and rewards program.
- —Communicate with you: Send appointment confirmations, reminders, OTP codes, and relevant offers or updates.
- —App improvement: Analyze anonymized usage data to improve stability and user experience.
- —Customer support: Respond to inquiries and provide assistance.
- —Security: Prevent fraud, abuse, and unauthorized access.
- —Legal compliance: Meet applicable legal and regulatory obligations.
4.Information Sharing & Disclosure
4.1 With the Clinic
Your account, booking, and loyalty information is shared with El Shanzlizih Clinic staff as necessary to schedule appointments, deliver services, and manage your rewards.
4.2 Third-Party Service Providers
We use trusted third-party services strictly to operate the App:
- —Supabase: Backend database and authentication infrastructure. Privacy Policy: https://supabase.com/privacy
- —WhatsApp (Meta): Delivery of OTP verification codes. Privacy Policy: https://www.whatsapp.com/legal/privacy-policy
- —Expo / EAS: App delivery and over-the-air updates. Privacy Policy: https://expo.dev/privacy
4.3 Legal Requirements
We may disclose information if required to:
- Comply with legal obligations or governmental requests
- Protect the rights, safety, or property of users or the public
- Prevent fraud or security threats
4.4 Business Transfers
If the Company undergoes a merger, acquisition, or reorganization, user information may be transferred as part of that process. Users will be notified if a new privacy policy applies.
4.5 No Sale of Data
We do not sell, rent, or trade personal information.
5.Data Security
We apply industry-standard safeguards to protect your information:
- Encrypted data transmission (TLS/SSL)
- Restricted internal access controls
- Periodic security reviews and monitoring
- Compliance with international data protection best practices
While we take strong precautions, no system can guarantee absolute security.
6.Data Retention
- —Account & booking data: Retained while your account is active and as needed to provide the service.
- —Loyalty data: Retained while your account is active.
- —Analytics data: Stored in anonymized form for up to 12 months.
- —Technical logs: Retained for up to 30 days.
You may request deletion of your account and associated data at any time (see Section 7).
7.Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion of your data
- Restrict or object to processing
Requests can be sent to: info@drmo.app
8.Children's Privacy
The App is intended for users aged 13 and older. Minors should only use the App under the supervision of a parent or guardian. We do not knowingly collect personal data from children under 13. If such data is discovered, it will be deleted immediately.
9.International Data Transfers
Your information may be processed outside your country of residence. Appropriate safeguards are applied where required.
10.Cookies & Tracking Technologies
As a native mobile app, El Shanzlizih Clinic does not use cookies. Analytics data is anonymized, and we do not use advertising trackers or cross-app tracking.
11.Opt-Out & Preferences
- —Push notifications: Can be disabled in your device settings.
- —WhatsApp messages: You may opt out of non-essential messages; note that OTP codes are required to log in.
- —Analytics: Minimal and anonymized; opt-out available upon request.
12.Third-Party Links
The App may link to external services. We are not responsible for third-party privacy practices.
13.Jurisdiction & Governing Law
This Privacy Policy is governed by the laws of the Arab Republic of Egypt.
14.Changes to This Privacy Policy
We may update this policy periodically. Changes will be reflected by updating the "Last Updated" date and posting the revised version in the App.
15.Contact Us
El Shanzlizih Clinic — Privacy & Support
- —Email: info@drmo.app
- —Mailing Address: Cairo, Arab Republic of Egypt
- —Response Time: Within 10 business days